The EXISTING CONTRACT governs all policies for payments and refunds. Those policies stated here are taken from a typical contract and are accurate at the time of writing this summary. This summary DOES NOT supersede any provisions of the signed contract.
Refund Policy: ALL AMOUNTS PAID ARE NOT REFUNDABLE. The unit rentals may be prorated and paid down to a daily rate, however once paid, the rental is NOT REFUNDABLE.
Your payments will be posted within two business days. The terms and conditions for payment application and refunds are as defined in your rental agreement.
The privacy and security of personal information is very important to us at Your Stuff.
At Your Stuff, we believe that it is important to protect the privacy of our customers, as well as the privacy of visitors to our web site. We know that you care about how your personal information is collected, updated, used and shared.
The policy explains:
What information Your Stuff gathers from you.
How Your Stuff uses the personal information you share with us and that we learn about you because of your business relationship with us.
What personal information, if any, Your Stuff may share about you and the conditions we use to protect your information if it must be shared.
How Your Stuff makes use of "cookies" and "IP addresses".
What kind of security measures Your Stuff takes to protect your information from accidental loss or disclosure and how Your Stuff will inform you in the event of a security breach.
The manner in which you can have your personal information updated or corrected and how to restrict Your Stuff's use of that information.
Other things that you should know about privacy, information security and Your Stuff.
TYPES OF INFORMATION YOUR STUFF COLLECTS ABOUT YOU
Your Stuff collects information that you provide to us or that we learn about you from the use of our web site. We receive and store information you enter on https://abcstorage.storageunitsoftware.com/ or give to us in other ways. For example, you may provide information to us when you make a reservation for our storage services, speak with one of our representatives at our physical locations or by telephone, enter into a lease/rental agreement with us, use our site to "move in" to your leased space with us, use automatic bill pay or go online to make a payment on your account, order moving and packing supplies, rent a truck from us, make customer service request or inquiry, exchange an SMS with us, or apply for a job with us, As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, Social Security number, driver's license, insurance coverage information, service or product references, and your employment history. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we collected about you.
HOW WE USE INFORMATION ABOUT YOU
We use information we have collected from you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to any unaffiliated third parties who may want to offer you their own products and services unless you have authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something you asked us to do. For example, we might need to provide your personal information to a delivery service so that they can assist us in fulfilling your request for storage supplies.
We may share your personal information to third parties or affiliates with whom we have contacted to preform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
Your Stuff collects and uses personal information from you in several other ways:
Web site usage. Your Stuff, and/or Your Stuff's authorized service providers may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our web site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers' use of the web site, track usage of the web site, and to address security hazards. Your Stuff, or one of our authorized service providers, also may use this information to track aggregate traffic patterns throughout our web site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
Online and Off-line Transactions. You may be asked to share personal information in order to complete a transaction and when you use our web site. For example, when you order a Your Stuff service or product by phone or otherwise, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Your Stuff and/or our authorized service providers. For certain transactions, such as online bill payment, we will assist you in creating a user id and password to protect your account information with us.
Recruitment and Job Applications. You may provide us with personal information, such as that contained on a resume, job application, telephone employment enquiry, or curriculum vitae, in connection with a job application or inquiry. We may use this information throughout Your Stuff offices in Canada for the purpose or employment consideration for your enquiry. We may keep you information on file for future consideration.
Children under 13 should not send and information about themselves to Your Stuff. If a child under 13 submits information through any part of Your Stuff's web site or otherwise provides such information to Your Stuff, and we learn that the person submitting the information is a child, we will make a good faith attempt to delete this information as soon as possible. We make no guarantee that we will be able to find or delete this information, Because we do not knowingly collect information from children under 13, we do not use or disclose such information to third parties.
OUR SECURITY PRACTICES
Our internal data security policies restrict access to customers' personal information to authorized employees, agents and subcontractors with a "need to know," and we train such persons on the protection of your information. These persons may use our customers' personal information for Your Stuff business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers' personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to https://abcstorage.storageunitsoftware.com/, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Your Stuff cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you electronically, by telephone or by SMS texting regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
WHAT ARE COOKIES AND HOW DOES YOUR STUFF USE THEM?
LINKS TO THIRD PARTY SITES CONTAINING YOUR STUFF BRANDING
Our web site may contain links to or from third party sites. Please be aware, however, that Your Stuff is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.
CONTACT PREFERENCES AND ACCESSING YOUR PERSONAL INFORMATION
You have certain choices when it comes to how Your Stuff uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail, telephone, SMS text and/or email. If you elect not to receive such marketing information by direct mail, telephone, SMS text or email, Your Stuff may continue to contact you as necessary to service your account. You can change your contact preferences by writing to us at the physical address set forth further below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Your Stuff customer service or storage advisor representatives.
WHAT ELSE SHOULD I KNOW ABOUT MY PRIVACY?You should be careful to maintain the secrecy of your user id and password and/or account information and be responsible about protecting your personal information and identity, both online and off-line.